FAQ

Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Standard delivery takes 5–7 business days across India. Express options may be available at checkout.

Do you ship internationally?
International shipping is coming soon. Stay tuned.

How do I track my order?
Once your order ships, you'll receive a tracking link via email or SMS.

Returns & Exchanges

What is your return policy?
We accept returns and exchanges within 7 days of delivery. Items must be unworn, unwashed, and in original packaging. See our full Exchange, Return & Cancellation Policy.

How do I initiate a return?
Contact us at our Contact page with your order number and reason for return.

Sizing

How do I find my size?
Check our size guides for each product category:
Oversized T-Shirts | Baby Tees | Shirts | Vests & Tank Tops

Do your products run true to size?
Our oversized tees are designed to fit large. We recommend sizing down if you prefer a closer fit.

Products & Care

How do I care for my NOVAE pieces?
See our Product Care Instructions for full guidance.

SCRIBE Program

What is the SCRIBE program?
SCRIBE is our creator collaboration platform through Kalakaari Studios. Artists and creators can apply to collaborate on limited-edition drops. Learn more and apply here.

Still have questions?

Contact us and we'll get back to you within 24–48 hours.