Shipping policy

We aim to process and deliver your orders in a timely and reliable manner. Please review the details below to understand how shipping works at our store.


Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).
  • Orders placed after business hours will be processed on the next working day.
  • During high-demand periods (sales, new drops, or promotions), processing times may be slightly extended.

Once your order is processed, you will receive a confirmation email with tracking details.


Shipping Timelines

  • Standard Delivery (India): 3–7 business days after dispatch
  • Delivery timelines may vary depending on your location, courier partner, and external factors.

Please note that delivery timelines are estimates and not guaranteed.


Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.
  • Any promotional free shipping offers will be clearly communicated on the website.


Order Tracking

  • Once your order is shipped, you will receive a tracking link via email/SMS.
  • You can use this link to monitor the status of your shipment in real time.


Delivery Issues
If you face any issues with delivery, such as delays or incorrect delivery status:

  • Please contact us at support@novaeindia.com within 48 hours of the expected delivery date.
  • We will coordinate with the courier partner to resolve the issue.


Incorrect Address & Failed Deliveries

  • Please ensure that your shipping address and contact details are accurate at checkout.
  • We are not responsible for delays or failed deliveries due to incorrect or incomplete address details.
  • If an order is returned to us due to failed delivery attempts, re-shipping charges may apply.


Partial Shipments
In certain cases, your order may be shipped in multiple packages. You will be notified if this occurs, along with separate tracking details.


International Shipping

  • Currently, we do/do not offer international shipping.
  • If applicable, international shipping timelines, charges, and customs duties will vary by destination and are the responsibility of the customer.


Damaged or Missing Items

  • If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with clear photos and order details.
  • We will investigate and resolve the issue at the earliest.


Contact Us
For any shipping-related queries, feel free to reach out to us at:
support@novaeindia.com